Message-Id: 201803271145 Time: 30.03. - 02.04.2018 Affected: Customers of GWDG Impact: Data centre closed and service hotline not available by phone

The data centre of the GWDG is closed from 30.03.2018 to 02.04.2018.

In urgent cases please contact our support staff at support@gwdg.de. Each message is put into our ticket system which will be checked on all days from 30.03.2018 to 02.04.2018.

We kindly ask all users to take this into account.

MessageID: 201803201620 Time: 22.03.2018, 5:00 p.m. to 6:30 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing possible, OTRS web interface accessable

The maintenance work on the trouble ticket system OTRS of the GWDG has been completed. The system is fully available again.

MessageID: 201803201620 Time: 22.03.2018, 5:00 p.m. to 6:30 p.m. Affected: Trouble Ticket System OTRS Impact: ticket processing delayed, OTRS web interface unaccessable

On 22.03.2018 between 5:00 p.m. and approx. 6:30 p.m. the GWDG trouble ticket system OTRS will be under maintenance. While it still will be possible to send requests as usual to our service hotline at support@gwdg.de, no automatic responses or ticket processing will take place, so some delays may be expected. Additionally the OTRS web interface https://support.gwdg.de will be unavailable during maintenance. In matters of

The March issue of the GWDG News has just been published.

It contains among others the following topics:

• Collaborative Source Code Management with GitLab
• GWDG ownCloud: Upgrade to Version X
• New Supercomputer HLRN-IV
• Spectre and Meltdown
• Plagiarism Prevention Services
• Thread Scheduling onMulti-core Systems

>> Click here for the GWDG News 3/2018

The file synchronization service GWDG Cloud Share will be discontinued step-by-step beginning March 2018.

Why is the service being discontinued?

GWDG provides a file synchronization service as part of GWDG ownCloud to its users. Because GWDG ownCloud fulfills the same requirements as GWDG Cloud Share the existing service will be merged into GWDG ownCloud in an effort to streamline operations and improve user support.

How long can GWDG Cloud Share still be used normally?

• GWDG Cloud Share can be used normally until the end of April 2018. Quota increases are no longer available.
• From May 2018